REFUND AND RETURNS POLICY
Thank you for choosing www.bestmopbucket.com! We are committed to providing high-quality spin mop buckets and cleaning products, and ensuring your satisfaction is our greatest pursuit. If you are not completely satisfied with the product you purchased, please refer to the refund terms below.

  1. Refund Policy
    We offer a 30-day money back guarantee. You can apply for a refund within 30 days from the date you received the product (except for some products, see below for details). If you are not satisfied with your purchase, please contact us immediately and we will do our best to serve you.
  2. Refund Conditions
    To obtain a refund, the following conditions must be met:
    ●The product must be in the original packaging and unused, in new condition;
    ●Proof of purchase (such as order confirmation email or receipt) must be provided.
  3. Request a Refund
    If you wish to request a refund, please follow the steps below:
  4. Contact our customer service team and send an email stating your refund request.
  5. Provide the order number and proof of purchase, and briefly explain the reason for the refund.
  6. Our customer service team will review your request within 2 business days and let you know if you are eligible for a refund.
  7. Returning the product
    If your refund request is approved, you will need to ship the product back to our return address at your expense. Please make sure to use a trackable mailing method to ensure that we can confirm the return of the product.
  8. Refund processing
    Once we receive your return and confirm that it is eligible for a refund, we will process your refund. The refund will be returned to your original payment method and will usually be credited within 5 business days, depending on your bank and payment method.
  9. Non-conforming products
    Some special products or products that cannot be sold due to user damage may not be eligible for a refund. Please carefully confirm the product details before purchasing.

We appreciate your understanding and support and look forward to providing you with a satisfactory shopping experience!